FAQ - frequently asked questions
  1. How do I check the compatibility of a product with my forestry machine?

In the product descriptions, we provide information about their compatibility with popular models of forestry machinery and equipment. In addition, there are technical drawings next to some parts that illustrate their location on the machine. However, if you are not sure whether the product fits your equipment, please contact our technical department at +48 607 305 363 - we will help you select the right product.

 

  1. Do you offer technical support for the assembly or installation of equipment?

Yes, we provide technical support for the assembly and installation of equipment purchased in our store. We offer service or, in some cases, assistance over the phone.

 

  1. Can I place an order for spare parts over the phone?

Yes, we accept phone orders. Call our customer service department to place an order or get help in selecting the right parts.

 

  1. Can you import parts that are not in stock?

Yes, in case you do not find the part you need in our offer, please contact us by phone: +48 607 305 363 or by email: [email protected] . In response to your inquiry, we will check availability with our suppliers and inform you of prices and lead times.

 

  1. How can I place an order in the Forestagri store?

To place an order, select the products you are interested in and add them to your shopping cart. Then go to the shopping cart, choose the method of payment and delivery, and click “Place order”. You will receive a confirmation email, and we will process your order.

 

  1. What payment methods are available?

We accept payment by bank transfer, online quick transfer, credit card and BLIK payments.

 

  1. Can I change or cancel my order after it has been placed?

Yes, if your order has not yet been shipped. If this is the case, please contact our customer service department at 661 523 949 or email us - [email protected] . Our team will help you modify or cancel your order.

 

  1. What are the delivery costs?

Delivery costs depend on the weight and dimensions of your order and the form of delivery you choose. The exact amount will be given to you when you place your order, before final approval of your purchase.

 

  1. How long does it take to process an order?

The standard order processing time is 1-3 business days. In the case of parts available on request, this time may extend from 4 to 7 business days.

 

  1. Can I track my shipment?

Yes, once your order has been shipped, you will receive an email with a tracking number and a tracking link that will allow you to check the status of your delivery in real time.

 

  1. How can I contact Forestagri customer service?

Our customer service department is available by phone (phone number) and email (email address). We work Monday through Friday from 8:00 am to 4:00 pm.

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